Service Agreement
This Service Agreement outlines the terms and conditions for professional services provided by Zendev Studios.
Document Info
Table of Contents
1. Scope of Agreement
This Service Agreement governs the provision of professional services by Zendev Studios, including but not limited to:
• AI and Machine Learning Development
• Generative AI Solutions
• Full-Stack Application Development
• Data Analytics and Business Intelligence
• Technical Consulting and Advisory Services
2. Service Delivery
Zendev Studios commits to delivering high-quality services with:
• Professional expertise and industry best practices
• Timely delivery according to agreed schedules
• Regular communication and progress updates
• Quality assurance and testing protocols
• Post-delivery support as specified in project agreements
a2.1 Project Methodology
We follow agile development methodologies with iterative delivery, continuous feedback, and adaptive planning to ensure optimal results.
b2.2 Communication
Regular communication channels will be established including project updates, milestone reviews, and stakeholder meetings as appropriate.
3. Client Responsibilities
For successful project delivery, clients are expected to:
• Provide clear project requirements and specifications
• Supply necessary access to systems and data
• Designate authorized personnel for decision-making
• Provide timely feedback and approvals
• Ensure availability of subject matter experts
• Maintain confidentiality of proprietary information
4. Deliverables and Acceptance
Project deliverables will be clearly defined in individual Statements of Work (SOW) and may include:
• Source code and documentation
• Deployed applications or systems
• Training materials and user guides
• Technical specifications and architecture documents
• Testing reports and quality assurance documentation
a4.1 Acceptance Criteria
Deliverables will be deemed accepted when they meet the specifications outlined in the SOW and pass agreed-upon testing criteria.
b4.2 Change Requests
Any changes to project scope, timeline, or deliverables must be documented and agreed upon in writing, with appropriate adjustments to cost and schedule.
5. Pricing and Payment Terms
Service pricing is based on project complexity, scope, and timeline:
• Fixed-price projects: Total cost agreed upfront
• Time and materials: Hourly rates with estimated hours
• Retainer agreements: Monthly fee for ongoing services
• Milestone-based: Payments tied to project milestones
a5.1 Payment Schedule
Payment terms are typically 30% upfront, progress payments at milestones, and final payment upon project completion and acceptance.
b5.2 Expenses
Client will reimburse pre-approved expenses such as third-party licenses, cloud services, and travel costs necessary for project delivery.
6. Intellectual Property
Intellectual property rights are handled as follows:
• Custom-developed solutions: Ownership transfers to client upon full payment
• Pre-existing IP: Remains with original owner
• Open-source components: Subject to respective licenses
• ZenDev methodologies: Remain our proprietary property
• Third-party tools: Subject to their licensing terms
7. Quality Assurance
Zendev Studios maintains high quality standards through:
• Code reviews and peer programming
• Automated testing and continuous integration
• Security assessments and vulnerability testing
• Performance optimization and load testing
• Documentation and knowledge transfer
8. Support and Maintenance
Post-delivery support options include:
• Bug fixes for issues identified within warranty period
• Technical support and troubleshooting
• System updates and security patches
• Feature enhancements and improvements
• Training and knowledge transfer sessions
9. Confidentiality and Non-Disclosure
Both parties commit to:
• Protecting confidential and proprietary information
• Using information solely for project purposes
• Implementing appropriate security measures
• Returning or destroying confidential information upon request
• Maintaining confidentiality obligations beyond agreement termination
10. Force Majeure
Neither party will be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, or other unforeseeable events.
11. Dispute Resolution
Any disputes arising from this agreement will be resolved through:
1. Direct negotiation between parties
2. Mediation by a mutually agreed mediator
3. Arbitration under the rules of recognized arbitration institutions
4. Legal proceedings in the courts of Islamabad, Pakistan
12. Contact Information
For questions about this Service Agreement:
Email: contracts@zendevstudios.com
Business Address: Islamabad, Pakistan
Website: https://zendev.studio
Questions?
Our legal team is here to help clarify any questions about this document.
legal@zendevstudios.com